• Satellite Radio Is On Life Support, And Doomed To Be Marginalized, Unless…
Tuesday, May 12, 2009 at 08:00AM
Biking alongside someone for hours at a time gives riders plenty of time to talk. My #1 riding buddy (and great pal) Andy and I have clocked thousands of miles together, all the while talking about business, arguing about politics, laughing about the sheer stupidities of life and generally covering a lot of ground - both literally and figuratively.
A few years ago Andy got his first satellite radio and was instantly hooked. He loved the clear sound, choice of channels and absence of advertising. My comment, as we pedaled along, puzzled him. "Enjoy it while you can. It won't last forever," I said.
As with a lot of other predictions I'm off by a few years in one direction or another. However, I'm convinced that satellite radio is currently on life support and is doomed to be a marginal product for however long it lasts - despite the opinions of Andy and millions of his fellow satellite-radio-addicted compatriots.
It's not that satellite radio isn't cool - it is totally way cool. But the amount of cool products and services that became techno-roadkill during the past few years due to a sheer lack of demand bears witness to the fact that without customers, cool doesn't cut it. Andy's two sons - Daniel and Noah - think it's as addictive as he does and, in fact, it probably is. But what I think they don't get is that the cool factor doesn't make it a profitable or durable business.
There's just way too much competition and way too few people willing to add yet another communication/entertainment cost to their monthly bill.
Let's look at some facts:
- When satellite radio was first introduced two services were licensed - Sirius and XM. Neither of them had enough customers to make it on their own so they were forced to merge about a year ago. Probably not a good sign.
- The car industry - source of the overwhelming majority of Sirius/XM's customer base - is in the dumpster. People who are buying cars are looking for deals and adding more monthly cost doesn't fit into today's tight budgets.
- Satellite radio was introduced about 10 years ago. What didn't exist back then?
- cheap portable cell phones
- gzillion-minute cell plans
- back-seat DVD players
- Blackberrys and iPhones with tons of music storage
- Pandora
- YouTube
- A little gizmo called the iPod.
- Sirius/XM currently has about 15 million subscribers - a pretty hefty number but not nearly enough to support their costs. They lost "only" $50 million in the most recent quarter - an improvement over the $100 million they lost last year at this time but not exactly my idea of a business model.
- The company continues to pay professional sports leagues ridiculous fees and moronic shock-jocks whose presence on radio will rate, at best, a footnote in the history of radio, insane amounts of money.
In short, the service debuted in a world without competition and now they're being suffocated by it. If you've got a smart phone of any kind - be it a Blackberry, iPhone or some other brand - you've got access to your own music collection, podcasts, radio stations from around the world and much more in the way of entertainment at virtually no additional cost. There are downloadable apps in the app stores for all these devices that let you access your home music library, listen to National Public Radio stations from anywhere in the U.S. even tap into the ever-growing list of Internet radio stations.
And of course let's not forget the most obvious competition in the car (where the vast majority of radio listening still occurs): the time we spend on the phone. The average cell phone user in the United States is spending vastly more time talking on the phone now than ten years ago and there are no signs of that trend decelerating.
(Let's not even get into dealing with kids, talking to spouses, putting on makeup, reading the newspaper or any of the other truly frightening distractions that drivers engage in.)
Is satellite radio a goner? Maybe not. What can save it? Here are my thoughts:
- A merger. If Sirius/XM was to merge with (or be bought out by) let's say DirecTV or a cable company then it could become an add-on for a small additional fee.
- An app for the Blackberry and iPhone (rumored to be coming out soon) that allows users to subscribe directly from the devices they're already carrying instead of having yet another device installed in the car/home/boat. This convenience, combined with the next point, could be sat-io's salvation.
- The same thing that has saved hundreds of now-profitable web sites - the "freemium" model. Get people hooked on the quality and variety of the service by offering them a lot of it for free and then charging for the premium services. In their case, especially, the costs of the satellite, on-air talent and operations are fixed regardless of whether they have one customer or 100 million customers, so why not offer some of it for free as an enticement to get people to buy into the premium channels?
Satellite radio is undoubtedly on life support today and without some changes Andy, Daniel and Noah are all going to be woefully disappointed when Sirius/XM shuts down in a couple of years and they have to find something else to listen to.
Or maybe by then we'll all be so sick of phones, talk radio, a thousand sports channels and a non-stop world we'll all just want to enjoy the silence every now and then.



Reader Comments (9)
Your second paragraph sums up my devotion to satellite radio. I proudly have not listened to am/fm radio in over 4 years. And will never do so again. Even after I cancell my sat radio subscription. Talk shows, sports and news as should the recording industry... they all should be paying XM royalties to broadcast their content. Launching satellites into space, and keeping them up there is expensive. Plus who's getting the market exposure?
And unfortunately, you're right again. It was, not is, too good to last for much longer unless the business model changes. Over the past 2 years, sat radio's playlists have shrunk and narrowed in scope. I hear less variety of artists, and extremely fewer variety of songs. This is radio's major shortfall too (but radio also fails because of the DJ's and commercials - it's too interuptive and intrusive to be pleasurable).
Satellite radio is doomed. Because Clearchannel Broadcasting is taking control of it, and thus, bringing their horrible programming format from radio and tv to sat radio. And on the other side of the coin, according to RollingStone Magazine, there are much fewer artists recording on the big labels = less variety.
The solution for the survival of sat radio would be to change their business model (probably too late to do so now though), and convice the recording labels that greater variety is needed beyond the 1 or 2 songs per artist (boring), otherwise it's becoming clear that the only way for the consumer to get the musical experience they want is to load it all into a personal music player and move on. None the less, my subscription ends this month, and I will definately not be renewing it for at least a year, just to take a break from it, and hope it turns around... if they are still around.
And on a final thought, here's a link or two with some interesting insights that could apply to this discussion:
http://spacecollective.org/HackerLastPip/4315/Its-not-just-an-analogy
http://spacecollective.org/richard/3905/Consolidating-everything
Duh. In radio, "more" isn't necessarily a translation to "better".
Sat radio, as I understand it, gives you a bunch of nationwide stations.
I use radio for some very specific things:
1. I wake to the news--I get a nice blend of national and local . Most relevant: what are weather and traffic conditions?
2. In the car--there are a few dozen choices when I want to have someone else choose my music. Again, I want local details (weather and traffic) when I am in the car. I'll also listen to sports ( local ). If I want a more specific play list or book on tape, I'll pop in my iPod or my CD or my casette... For those times when the above isn't adequate choice, I'd use satellite, but I find the subscription fees high relative to the value.
Satellite is a niche because it's a long tail [personal, not business] service with a subscription model...hard to justify the value/price relationship when compared to other subscription services.
If you've got too much money and need to throw it away monthly, then by all means, it's a great solution!
However, xmsirrus has options if they can get creative. Perhaps artists both signed and unsigned can pay an affordable fee to submit music for broadcast on select channels. Perhaps borrow from an existing business model such as pay per click. How about pay per play. Listeners could vote Y/N instantly via their tuner. Artists could measure their traffic in similar fashion to Google Analytics.
Perhaps XMSirrus should team up with Google to revolutionize the entire music industry. Now that could bring the "Cool" back to XMSirrus. There is so much artist talent in our nation, yet we are exposed to so little of it. This can change.
Great comments, Marlin. Thanks for the thoughtful, insightful ideas. I think we agree - I'm not saying that sat-io can't survive at all, just that it can't survive in its current form. Change needs to occur in order for it to be truly entertaining and profitable.
Wireless Wizard,
Google "blip.fm" and see and hear the next generation of music.
Mal (guess who)
While I agree that it may not last, there's a new model that's coming into play that is breathing new life into sat radio - the IPhone/ITouch app XMSirus has put out. I think this app is a great extender. It opens sat radio for people outside of the vehicle. If they can get the pricing model right, i.e., listen in your car and on one IPhone/ITouch device at no additional charge, it will hook people.
The next step will be for them to work out the commercials/DJ talk/etc. that most people paying for radio don't want to hear.
@Mike - I agree and in fact mentioned that in my "How it can last" section of the post. The app has already been downloaded more than a millions times after being up for just a couple of weeks so this bodes well for them. However, the amount of money they're charging for subscriptions compared to Pandora and other services (Last.fm, Blip.fm, etc.) that are free or nearly free will make it difficult for them to prosper.
These guys managed to mess up a government mandated duopoly by bidding up the talent. I will shed crocodile tears for them.
They had a great start but never could quite figure out the need for a DRR (digital radio recorder). I want to listen to what I want when I want - book on a tape. Let me listen to the entire story instead of ---"the killer is" (cellphone rings with a call from the boss). Great start killed by short sighted implementation. Did they take advantage of impulse buys - no. Also, they seemed to have the attitude of a MIS guy I fired. Any answer to a question was "it is on the LAN". My response was "well it is not easy to find or I would not be asking the question".
@Peter:
Funny you should bring up the digital radio recorder as I just used that analogy yesterday to explain to someone what was wrong with over the air and satellite radio. I swear, sometimes I wonder if the developers actually use the stuff they put together.
Personally I hope they all go down hard and fast - it's an absurd waste of bandwidth, money and time.